» ISO 20000

MSC Services Ltd - your ISO 27001, ISO 20000, ISO 9001 consultant

ISO 20000-1 standard

ISO 20000-1 is an international standard defining the requirements for establishing, implementing and managing an services management system The standard is based on a library of IT best practices ITIL (IT Infrastructure library), but is essentially an organizational standard and respects the general principles in ISO 9001, ISO 27001, ISO 14001.

The standard is applicable mainly for the following types of organizations:

  1. Companies, whose subject is the provision of services to third parties (service organizations, system integrators, software companies, hosting companies, data centers, etc.)
  2. Large organizations in which the providing of quality services within the organization is crucial to their work (eg. government departments, telecoms, financial institutions and others)

Why  should you implement service management system?

The benefits of implementing services management system can be different depending on the specific activities of the organization and business objectives it has set.
In general, however some of the main benefits are:

  1. High quality and reliability of services
  2. Improving an efficiency and added value of service provided
  3. Enhance trust and the authority to clients
  4. Increase competitive advantages


Experts of our team will help you through the process of identification and analysis of the services, development and implementation of service management system, and also in improving system, compliance audits, training of staff and others.
This way you can take advantage of their extensive experience in auditing and consulting management systems and the knowledge about IT best practices, acquired in the years.

Compliance audit

Compliance audit consists in the identifying and analyzing of services, review the status of processes and practices within the organization, analysis and evaluation based on the standard ISO 20000-1
Compliance audit is required prior to development of  an services management system, as well as for already implemented system to improve it.


One of the most important conditions for successful implementation and operation of service management system is the training of the staff and especially the management team. That's why we offer a wide range of training programs, including lectures, practical work, role plays and more.


The certification process is an assessment of your service management system from certification body against the requirements of  the standard ISO 20000-1. Upon successfully passing the certification audit  you will receive from the certification organization a certificate that ensures your partner the compliance between your system and the standard. During this process, especially important is the last stage of the preparation for certification audit
Our team offers competent help during the preparation for your certification audit, and during the certification audit too. Thanks to its experience as auditors, our specialists will significantly contribute to the successful implementation and certification.

If you want to make sure that everything written above is true, there is just one way: check our practice !